1. Question: How do I register on your website?

Answer: Please click the “Register” button at the top right corner of our website, input your email and set a password as prompted, then follow the mail sent to your email for verification.

2. Question: What should I do if I can’t open your website?

Answer: Please check if your network connection is operating properly or try to clear your browser cache and refresh the page. If the problem still exists, please contact our technical support.

3. Question: What should I do if I forget my password?

Answer: Please click “Forgot Password” on the login page and follow the prompted steps, we will send a reset password link to your email.

4. Question: How do I modify my personal information?

Answer: After logging in, you can directly modify your personal information on your profile page.

5. Question: How should I get help about technical issues?

Answer: If you encounter technical issues, please contact our tech support through email or in-website support. Our technical team will assist you as soon as possible.

6. Question: What do I do when I encounter an “error code” during use?

Answer: Please write down the error code and send it to our technical support, we will help troubleshoot the issue as soon as possible.

7. Question: What if I forgot my API KEY?

Answer: You can log in to your account and apply to reset the API Key, then set it according to the new Key.

8. Question: Amazon Seller Central connected to API but failed to upload data, what to do?

Answer: You need to check the format of uploaded data and completeness of data. If these are not problematic, please contact our technical support.

9. Question: What should I do if the API connection is broken?

Answer: It may be that your API Key has expired. You need to regenerate a new API Key and connect it.

10. Question: The API seems unable to run on the cloud, what should I do?

Answer: If your API cannot run on the cloud, it may be due to network problems or issues with your cloud service provider. It is recommended that you check the network or contact your cloud service provider.